Shipping policy

Vicky & Co Shipping Policy

At Vicky & Co, we aim to deliver your order safely and efficiently using PUDO (Pick Up Drop Off) services across South Africa.

Please review our shipping policy below for important delivery information.

Shipping Methods

We currently ship orders using PUDO with the following options:

  • Locker to Locker – Delivered to a PUDO locker of your choice

  • Locker to Door – Delivered from a PUDO locker directly to your door

Shipping method availability and pricing will be displayed at checkout.

Order Processing Time

  • Orders are processed within 2–4 business days after payment confirmation

  • Orders placed on weekends or public holidays will be processed the next business day

Please note: As our products are carefully prepared and packed, processing times may vary slightly during peak periods.

Delivery Timeframes

Estimated delivery times once your order has been dispatched:

  • Locker to Locker: 2–4 business days

  • Locker to Door: 3–5 business days

Delivery times are estimates and may be affected by factors beyond our control, including courier delays, weather conditions, or high-demand periods.

PUDO Locker Collection

For Locker to Locker deliveries:

  • You will receive an SMS or email notification with a collection PIN once your parcel arrives

  • Parcels must be collected within the time frame specified by PUDO

  • Failure to collect your parcel may result in it being returned to us

Any re-delivery or re-shipping costs due to uncollected parcels will be the responsibility of the customer.

Shipping Fees

  • Shipping costs are calculated at checkout based on your selected delivery method

  • Shipping fees are non-refundable, except in cases where the error was on our part

Incorrect Shipping Details

Please ensure that your delivery details are correct at checkout.

Vicky & Co is not responsible for:

  • Delays caused by incorrect or incomplete delivery information

  • Orders delivered to the wrong address due to customer error

If a parcel is returned to us due to incorrect details, re-shipping fees will apply.

Damaged Parcels During Transit

If your parcel arrives damaged, please notify us within 48 hours of delivery and provide:

  • Your order number

  • Clear photos of the damaged packaging and item

We will assess the issue and assist accordingly in line with our Return & Refund Policy.

Lost or Delayed Parcels

While we work closely with our courier partners, delays or losses may occasionally occur.

If your order has not arrived within the estimated delivery timeframe, please contact us at:
info@vickyandco.co.za

We will follow up with PUDO and keep you informed throughout the process.

Policy Updates

Vicky & Co reserves the right to update this Shipping Policy at any time. Any changes will be reflected on our website.