Refund policy

Vicky & Co Return & Refund Policy

At Vicky & Co, we take pride in the quality of our products and your satisfaction is important to us. If for any reason you are not completely happy with your purchase, please review our return and refund policy below.

Returns

Due to the nature of our products (candles, diffusers, and fragranced items), we can only accept returns under the following conditions:

  • Items must be unused, unopened, and in their original packaging

  • The return request must be made within 7 days of receiving your order

  • Proof of purchase is required

For hygiene and safety reasons, we cannot accept returns on:

  • Used or opened candles

  • Used or opened diffusers

  • Custom or bespoke orders

  • Sale or promotional items

Damaged or Faulty Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the item and packaging

  • A brief description of the issue

We will assess the claim and, where applicable, offer:

  • A replacement

  • A refund

  • Store credit

Refunds

Once your return is approved and received, your refund will be processed within 5–10 business days.
Refunds will be issued to the original payment method used at checkout.

Please note:

  • Original shipping costs are non-refundable

  • Return shipping costs are the responsibility of the customer (unless the item was faulty or damaged)

Exchanges

We currently do not offer direct exchanges.
If your return is approved, you may place a new order for your preferred item once your refund has been processed.

Incorrect Orders

If you receive the wrong item, please contact us within 48 hours of delivery.
We will arrange the correct item to be sent and collect the incorrect one at no additional cost to you.

How to Request a Return

To initiate a return, please contact us at:
info@vickyandco.co.za

Include:

  • Order number

  • Reason for return

  • Photos (if damaged/faulty)

Our team will guide you through the next steps.

Policy Updates

Vicky & Co reserves the right to update this policy at any time. Changes will be posted on our website.